Billing Policy

During request-only beta, public checkout and AI credit top-ups are paused. Eligible Free account owners and admins may request a manually reviewed 14-day beta for one product at a time.

Approval grants time-limited access and an AI credit allowance only for the selected product. It does not create a paid subscription, change the account type, or unlock other products.

When MAG OptiAI enables live self-serve billing, eligible launch-catalog plans may be purchased when they are not already covered by an active account subscription.

The production catalog may include individual product plans, applicable family bundles, and MAG OptiAI Suite. The Pricing and authenticated Billing pages show which actions are currently available.

Some changes remain manual, including same-product billing-term changes, overlapping bundle consolidation, and certain Suite transitions when active subscriptions already exist.

Approved beta access includes a product-specific, time-limited credit allowance. Eligible paid subscriptions receive their included AI credits monthly.

Annual billing changes payment term, not monthly credit cadence.

When live self-serve billing is enabled, eligible active paid workspaces may purchase one-time AI credit top-ups through Billing.

Product access may come from a free trial, an active approved beta grant, an eligible paid subscription, or a manual commercial grant.

When multiple eligible subscriptions are active, access may be combined across those purchased products according to the current plan and entitlement model.

Billing exceptions, commercial adjustments, and manual plan changes are reviewed through MAG OptiAI billing support rather than automated in-product flows.

Billing requests may use billing@magoptiai.com. General support requests may use support@magoptiai.com. These aliases are published operational contact channels and should be verified through mailbox/provider setup.