Terms of Service

MAG OptiAI provides public marketing pages, authenticated product workspaces, billing workflows, support channels, optimization tools, AI-assisted analysis, document processing, model workflows, and saved project functionality.

Product availability, limits, data retention, support, billing, and access rights can differ between free access, time-limited beta grants, self-serve paid plans when enabled, trial access, and custom commercial arrangements.

Unless MAG OptiAI signs a separate written agreement, the service does not include a guaranteed uptime commitment, guaranteed support response time, or service-credit commitment.

Customers are responsible for maintaining authorized account access, using the service lawfully, and ensuring they have the right to upload, process, and analyze any submitted data.

Users must not attempt unauthorized access, abuse the service, bypass product limits, upload malicious content, process data unlawfully, or use outputs as the sole basis for decisions requiring professional, legal, financial, medical, safety, or compliance judgment.

Users should not submit highly sensitive personal information, regulated data, or data belonging to another party unless they have the right to do so and the selected workflow is appropriate for that information.

Customers retain responsibility for the data they submit. MAG OptiAI processes submitted data to provide requested product functionality, including optimization, extraction, forecasting, anomaly review, fraud/risk scoring, grounded document retrieval, AI explanation, and saved-work recovery.

Product workflows may create derived records such as scenarios, document chunks, vector indexes, model versions, forecasts, scoring results, extraction outputs, artifacts, usage records, and AI-assisted summaries.

Supported workflows may use third-party service providers for authentication, billing, infrastructure, AI processing, vector retrieval, frontend hosting, analytics, support, logging, monitoring, backups, and recovery as described in the Privacy Policy and Policies & Trust materials.

AI-assisted outputs are decision-support materials. They may be incomplete, uncertain, or affected by the quality of user inputs, configuration, model behavior, and operational assumptions.

Customers are responsible for reviewing outputs before acting on them, especially for scheduling, routing, staffing, fraud/risk, compliance, financial, legal, or operational decisions.

AI-assisted outputs should not be treated as professional advice, legal advice, financial advice, medical advice, safety certification, or a guarantee that a decision is correct, complete, compliant, or appropriate for a customer's specific circumstances.

During request-only beta, eligible users may request manually reviewed, time-limited access to a selected product. Approval does not create a paid subscription or unlock other products.

When live self-serve billing is enabled, eligible launch-catalog plans may be purchased if they are not already covered by an active account subscription. Eligible paid subscriptions receive included AI credits monthly; annual billing changes payment term, not credit cadence. Top-ups are offered only when shown as available in authenticated Billing.

Some plan changes remain manual-only, including same-product billing-term changes, overlapping same-family consolidation into bundles, and certain Suite transition cases when active subscriptions already exist.

Product data, usage records, billing records, and support records are retained according to the current Data Processing & Retention policy, product settings, technical deletion workflows, and legal or operational obligations.

Cancellations take effect at the end of the current billing period unless a different written arrangement applies. Refund requests, billing exceptions, manual subscription changes, and commercial adjustments are reviewed through MAG OptiAI support/contact.

Support, billing, privacy, security, and data requests may be handled through MAG OptiAI's published contact channels, including contact@magoptiai.com and the relevant aliases described in the Privacy Policy.