MAG OptiAI Policies
Refund Policy
This page explains how MAG OptiAI currently handles refund requests at launch.
Refunds are not automated in-product
MAG OptiAI does not currently provide an automated in-product refund flow.
Refund requests are reviewed manually through billing support.
How refund requests are handled
Customers seeking a refund should contact MAG OptiAI through the current billing support channel. Refund and billing requests may use billing@magoptiai.com, and general support requests may usesupport@magoptiai.com.
Requests are reviewed manually based on the specific account, subscription state, and commercial context.
Cancellation is separate
Refund review is separate from cancellation. Cancellation behavior continues through the end of the current billing period as described in the Cancellation Policy.